Account reconciliation, terrible service from Kefuwe Lebakong - account suspended and not my error. Contract will be terminated if not resolved 14Sep18.

My fibre account was handed over from Greencom to Cell C fibre. All account payments were made to Greencom from Jan18 to Mar18. In April 18 I paid Cell C directly for my account. I have subsequently paid Cell C directly from Apr 18 - Sep 18.

In May 2018, I queried that my account was in arrears by one month via Greencom. This was escalated to Kefuwe Lebakong at Cell C on 07-May-18.

On 21-Aug-18 I received an email directly from Kefuwe Lebakong saying that my account was in arrears and I need to facilitate immediate payment. I rep**** directly to Kefuwe via email as well as the Greencom agent providing evidence that my account payments are up to date.

I requested response and follow-up via email with NO response from Kefuwe, on 22Aug18, 23Aug18, 24Aug18. On 07Sep18 I sent my latest account statement to Kefuwe complaining that my account had still NOT been reconciled as requested. On 11Sep18 Cell C suspended my account.

During this time I received 2 phone calls from the account department demanding payment - both times I confirmed I have a pending query on my account and I will not make payment until it has been reconciled.

I have subsequently raised a ticket which "has been escalated" providing email evidence of correspondence in May 2018 [CF008295] and Aug 2018 [CF008294].

MY ACCOUNT IS STILL IN SUSPENSION!!!!!

I will terminate this contract if my account is not reconciled and reconnected by the end of business on 14Sep18.