account query

hey

I took a data contract with cell c on 2nd of February 2021 for 100G and the data amount was R 384.00 and router is R 90.00 total is R 474 on a monthly basis, so around February the 10th i was debited R 986. 00 from cell c and the agreement was that they will debit me on the 15th of each month, there was no money on my account and two days later my account was deactivated so on the 16th of February i went to cell c Mega city Mafikeng and i was told to go make manual payment at Nedbank of which i did and my account was opened.

then i asked why I'm I debited more than we agreed on an i was told because there was an over payment on my account therefore cell c will debit me in April of 2021, i had asked for statement so even today don't i have a statement.

Again on the 26th of February i took a cellphone contract (Huawei Psmart 2021 @ R 350.00 per month) with cell c and i was told to pay R 190. 00 by 10th of March 2021 and i was unable to make that payment as i get paid on the 15th , i asked them to take the R190. 00 from my balance on data contract so they told me its a separate account.

around the 13th both my accounts were deactivated, on the 15th i called to make a payment arrangement for my cellphone contract and to ask why was my data contract closed because i do not owe it and i was told its a separate account so what was the problem? i was told that i cant be helped because there was a ***** on my account so ever since that day i cant make a payment and my lines are closed, but the person i was told to email to is not reading my emails or an acknowledge them.

my frustration is my two instruments are not working and the other one i am not owing it but i'm not enjoying its benefits , i need it as sometimes i work from home and we do school activities using that data.

cellphone contract I am willing to make payments but i am not allowed to do so and no one is giving me direction of what to do because the consultants says they are unable to help me i should email Arisha who is not helping me.

I need you guys help me resolve this matter because i will end up owing cell c a huge amount of money for an issue that can be resolved and they cannot even give me the landline so that i call the person who they say is handling my account, at least if she had called me and let me know what the problem is i wound understand.

there is no communication from cell c.

I can be contacted on this number ***.