TN
Taki N
1 reviews | Active since May 2009
02 Aug 2016, 13:02
Account query
<p>Dear CellC,</p> <p>Can someone help with the account query that I have been requesting the customer/contract center to resolve since April. The last payment on my contract has not been allocated to my account. I have been disconnected twice due to this problem as I was told I have an overdue amount of R198. The reference number for the latest call is ********** 805. The consultant I spoke to today told me she can not find the case on the system. </p>
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Replies (3)
Cell C's replyOfficial
02 Aug 2016, 13:21Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply02 Aug 2016, 13:21
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
TN
Taki N's updateReviewer Update
26 Aug 2016, 05:54Hello,
I have been told ********** that payment has been allocated to my account. Can you please ask him to send me the latest statement. I send him two e-mails over the past few week. He has not rep**** and i do not think he will reply.
Regards
TN
Taki N's update26 Aug 2016, 05:54
Reviewer Update
Hello,
I have been told ********** that payment has been allocated to my account. Can you please ask him to send me the latest statement. I send him two e-mails over the past few week. He has not rep**** and i do not think he will reply.
Regards
TN
Taki N's updateReviewer Update
30 Aug 2016, 07:11Hi Theodorah Molotsi.
Thank you for best customer service and for resolving query, Something that more than 10 consultants failed to do. Some consultants even manage to disconnect my number for no reason. Sorry I was unpleasant and also for no having faith on you. I am happy to change the review rating and give you a smily face.
Regards
TN
Taki N's update30 Aug 2016, 07:11
Reviewer Update
Hi Theodorah Molotsi.
Thank you for best customer service and for resolving query, Something that more than 10 consultants failed to do. Some consultants even manage to disconnect my number for no reason. Sorry I was unpleasant and also for no having faith on you. I am happy to change the review rating and give you a smily face.
Regards