ACCOUNT PROBLEMS

I have been a subscriber of CellC for over 10 years but recently experienced problems with my account. They stopped giving me a itemised bill for over 2 years, although I am paying for it and now I received a statement which only reflected an amount for \Invoice"and payment received. I subscribed to a GET MORE service which offers various discounts. I contacted them on 29/4/15 to cancel this \""GET IT\"" service and credit me for the amount of R59 (incl vat) per month after cancellation. My Nov invoice for Oct calls still shows the deduction for \""GET IT\"" and no credit refund. on 29/4 spoked to Lerato on *** to cancel GET MORE SERVICE - Ref ***6. 2/11 - spoked to Pshelo. 3/11 Spoked to Simone. 20/11 Spoked to Amanda she said it was cancelled and will be credited Ref ***. 2/12 Received itemised bill for Oct. Charged again"