Account problem after reinstatement of account!

Cell C reinstalled my account after a 3 month process. They send me a letter saying they were at fault and that everything will return to normal. I will also be taken down from the credit berau as it was their mistake.<br> I mailed Cell C to make sure the monthly premuim will be reinstated and the account of R9000 will be cancelled, I was asured that the account will be reinstated as usual. <br> However on the 1st of October Cell C deducted more than R9000 from my account. I had no choice to reverse this debit order as the account was supposed to be rectified.<br> I went to Cell C, Brooklyn and adviced the consultant about my actions and that I need to pay the account as agreed with Cell C. <br> I was adviced that there's no record of any active account in my name and I can not make a payment.<br> Me and my husband mailed Cell C again (Mpho) and my husband aswell as I were told that Cell C was at fault again and it will be sorted asap. It will be a matter of urgency and a priority. We do not need to worry, we told Mpho that we do not want this account to be deactivated again.<br> No feedback has been received, I experienced the hectic process to reinstall an account and don't want that to happen again.