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duplessisleandi D
1 reviews | Active since Mar 2017
27 Nov 2025, 12:56
Account payment allocations
After sending proof of payment and numerous emails account still shows a amount due in 30 days, I have 2 contracts and I send proof of payment for both but still they can't sort out my account
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Replies (1)
Cell C's replyOfficial
27 Nov 2025, 13:16Dear Leandi E
Thank you for contacting Cell C.
Our team has been struggling to reach you telephonically to assist with your account query, to further assist you, please confirm an alternative number we can contact you on and the best time to call you.
Please see below quoted last communication sent to your email.
"Dear Ms Erasmus,
I hope this email finds you well.
We have been trying to get hold of you without any success.
Please be advised that you currently have two accounts with Cell C:
• Account No. *** — in credit of R352.00
• Account No. *** — in arrears of R998.08 (30 days)
•
The last payments received are as follows:
• Account No. ***: R998.00 on 1 November 2025
• Account No. ***: R998.00 on 27 September 2025
•
If any payments have been made that do not reflect on our system, please send us the proof of payment so that we can allocate it accordingly.
Kind regards,
JH"
Looking forward to your response so we can assist you.
Kind regards,
Cell C| NZ
Thank you for contacting Cell C.
Our team has been struggling to reach you telephonically to assist with your account query, to further assist you, please confirm an alternative number we can contact you on and the best time to call you.
Please see below quoted last communication sent to your email.
"Dear Ms Erasmus,
I hope this email finds you well.
We have been trying to get hold of you without any success.
Please be advised that you currently have two accounts with Cell C:
• Account No. *** — in credit of R352.00
• Account No. *** — in arrears of R998.08 (30 days)
•
The last payments received are as follows:
• Account No. ***: R998.00 on 1 November 2025
• Account No. ***: R998.00 on 27 September 2025
•
If any payments have been made that do not reflect on our system, please send us the proof of payment so that we can allocate it accordingly.
Kind regards,
JH"
Looking forward to your response so we can assist you.
Kind regards,
Cell C| NZ
Cell C's reply27 Nov 2025, 13:16
Official
Dear Leandi E
Thank you for contacting Cell C.
Our team has been struggling to reach you telephonically to assist with your account query, to further assist you, please confirm an alternative number we can contact you on and the best time to call you.
Please see below quoted last communication sent to your email.
"Dear Ms Erasmus,
I hope this email finds you well.
We have been trying to get hold of you without any success.
Please be advised that you currently have two accounts with Cell C:
• Account No. *** — in credit of R352.00
• Account No. *** — in arrears of R998.08 (30 days)
•
The last payments received are as follows:
• Account No. ***: R998.00 on 1 November 2025
• Account No. ***: R998.00 on 27 September 2025
•
If any payments have been made that do not reflect on our system, please send us the proof of payment so that we can allocate it accordingly.
Kind regards,
JH"
Looking forward to your response so we can assist you.
Kind regards,
Cell C| NZ
Thank you for contacting Cell C.
Our team has been struggling to reach you telephonically to assist with your account query, to further assist you, please confirm an alternative number we can contact you on and the best time to call you.
Please see below quoted last communication sent to your email.
"Dear Ms Erasmus,
I hope this email finds you well.
We have been trying to get hold of you without any success.
Please be advised that you currently have two accounts with Cell C:
• Account No. *** — in credit of R352.00
• Account No. *** — in arrears of R998.08 (30 days)
•
The last payments received are as follows:
• Account No. ***: R998.00 on 1 November 2025
• Account No. ***: R998.00 on 27 September 2025
•
If any payments have been made that do not reflect on our system, please send us the proof of payment so that we can allocate it accordingly.
Kind regards,
JH"
Looking forward to your response so we can assist you.
Kind regards,
Cell C| NZ