cK
caroline K
1 reviews | Active since Feb 2012
02 Jan 2023, 08:30
Account payment
I have received nothing but bad customer care service from cell c over the past two months. My account is in arrears according to the bureau, even though two consultants I spoke to in their collections department confirmed this information to be false. Lulama and Queen. I sent proofs of payments to *** as requested but this matter is still unresolved. Theres never a reference number provided after a call even you ask for one.
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Replies (2)cK
caroline K's updateReviewer Update
23 Jan 2023, 21:30After all my efforts in trying to resolve this mater. Cell c has done it again.
Why have I been charged a failed debit order penalty?
Had it not been for your agents ***********ness I wouldn't have made an EFT payment a day before my debit order date.
Please fix this. I need those penalty fees removed
I'm not paying a cent more than the contract amounts.
Why have I been charged a failed debit order penalty?
Had it not been for your agents ***********ness I wouldn't have made an EFT payment a day before my debit order date.
Please fix this. I need those penalty fees removed
I'm not paying a cent more than the contract amounts.
cK
caroline K's update23 Jan 2023, 21:30
Reviewer Update
After all my efforts in trying to resolve this mater. Cell c has done it again.
Why have I been charged a failed debit order penalty?
Had it not been for your agents ***********ness I wouldn't have made an EFT payment a day before my debit order date.
Please fix this. I need those penalty fees removed
I'm not paying a cent more than the contract amounts.
Why have I been charged a failed debit order penalty?
Had it not been for your agents ***********ness I wouldn't have made an EFT payment a day before my debit order date.
Please fix this. I need those penalty fees removed
I'm not paying a cent more than the contract amounts.
Cell C's replyOfficial
24 Jan 2023, 08:30Good day Caroline Khumalo
The team attempted to contact you to no avail. Please provide an alternative number and convenient time to vcall.
Regards
NH
The team attempted to contact you to no avail. Please provide an alternative number and convenient time to vcall.
Regards
NH
Cell C's reply24 Jan 2023, 08:30
Official
Good day Caroline Khumalo
The team attempted to contact you to no avail. Please provide an alternative number and convenient time to vcall.
Regards
NH
The team attempted to contact you to no avail. Please provide an alternative number and convenient time to vcall.
Regards
NH