MR
Mosibudi R

1 reviews | Active since Mar 2015

10 May 2016, 08:46

ACCOUNT PAID UP-NOT UPDATED AT CREDIT BUREAUS

<p>I paid off my cell c account last year in November 2015. I called Experian and Transunion this morning to find out if cell c has updated my records. To my surprise it still relects that I am in four months arrears. I do not understand how this came about because i sent through proof of payment and I was in formed that my enquiry will be attended to in 2 working days, this was last year December 03-2015 an email sent by a lady named Cebisile Shezi. I owe cell c nothing and i want them to update my records before end of business today. I am highly disappointed in their level of service. </p>

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Replies (2)
Cell C
Cell C's reply10 May 2016, 08:50
Official

Thank you for bringing this matter to our attention.

We will ensure that this matter is sorted. Do expect communication.

Apologies for the unsatisfactory service.

Regards

Cell C | PN

MR
Mosibudi R's update10 May 2016, 09:15
Reviewer Update
I have been waiting since last year December for cell c to contact me. I have been calling but get transferred from one place to another. Can this matter be resolved as soon as possible as I am tired of dealing with such.