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Bonolo B
1 reviews | Active since Dec 2019
09 Dec 2019, 16:18
Account Paid but Cell C refuses to update Credit Record
I am on week 3 of chasing Cell C. At this point the call centre agent has **** to say Cell C has updated Transunion and Compuscan. When I inform him I have daily access to my records his story changes to Cell C updates Credit Bureaus in bulk on the 20th of every month.
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Replies (2)
Cell C's replyOfficial
10 Dec 2019, 07:13Hi Bonolo
We can confirm that a request to update your ITC profile has been submitted. Your profile will be updated within Fourteen working days.
^MM
We can confirm that a request to update your ITC profile has been submitted. Your profile will be updated within Fourteen working days.
^MM
Cell C's reply10 Dec 2019, 07:13
Official
Hi Bonolo
We can confirm that a request to update your ITC profile has been submitted. Your profile will be updated within Fourteen working days.
^MM
We can confirm that a request to update your ITC profile has been submitted. Your profile will be updated within Fourteen working days.
^MM
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Bonolo B's updateReviewer Update
12 Dec 2019, 15:19Another day, Another frustrating experience with Cell C over the same thing. I paid Cell C at the same time with my other creditors and they have all updated my records but not Cell C. Instead I am being assisted by an inexperienced YES intern who has no interest in solving my request. It is really not complicated to make the credit bureaus update customer records but for some reason it is rocket science at Cell C. This cannot be ok. I am literally hamstrung by a company and its employees that chooses to not put customers firsts and give me an unnecessary run around
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Bonolo B's update12 Dec 2019, 15:19
Reviewer Update
Another day, Another frustrating experience with Cell C over the same thing. I paid Cell C at the same time with my other creditors and they have all updated my records but not Cell C. Instead I am being assisted by an inexperienced YES intern who has no interest in solving my request. It is really not complicated to make the credit bureaus update customer records but for some reason it is rocket science at Cell C. This cannot be ok. I am literally hamstrung by a company and its employees that chooses to not put customers firsts and give me an unnecessary run around