1 reviews | Active since Aug 2017

07 Aug 2017, 17:19

Account no where to be found!!

<p>I had a contract with Cell C a few years ago, and because i was retrenched i was unable to make payments, I am now working and have made contact with them to see where my account has been handede over to in order to settle the account.</p> <p>Today i waited about 50mins before I spoke to a consultant from legal and they advised me to contact another company as my account was handed over to them - i then contacted this company and i was told that they had no records and that my account was handed over to a different company... I then called this company to arranged payment and they too did not have my records. So this afternoon once again i tried to contact Cell C's legal department and i held on for 1 hour without any one picking the call up.</p> <p> </p> <p>All i want to do is settle my account, but nobody knows where it is sitting!</p>

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Replies (1)
Cell C
Cell C's reply08 Aug 2017, 07:17
Official

Thank you for bringing this matter to our attention.

One of our team members will investigate this matter and advise on a way forward. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN