YN
Yureeshka N
1 reviews | Active since Jul 2012
06 May 2025, 09:46
Account mishandled again
What is happening with CellC this year??? Their collections and billing team needs to catch a wake up. I am on contract till the end of June according to your call centre agents. I did not want to upgrade and said that I will revise my contract once it comes to an end. It's set up on debit order, so I don't understand why I'm receiving a mail stating that payment is outstanding.
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Cell C's replyOfficial
06 May 2025, 09:59Dear Yureeshka,
Thank you for getting in touch and for bringing this to our attention.
We are sorry for the inconvenience you've experienced regarding your contract and billing.
We have escalated your query to our team for urgent investigation. A consultant will reach out to you directly to clarify the matter and ensure it is resolved appropriately.
We appreciate your patience and remain committed to assisting you every step of the way.
Regards,
Cell C | MN
Thank you for getting in touch and for bringing this to our attention.
We are sorry for the inconvenience you've experienced regarding your contract and billing.
We have escalated your query to our team for urgent investigation. A consultant will reach out to you directly to clarify the matter and ensure it is resolved appropriately.
We appreciate your patience and remain committed to assisting you every step of the way.
Regards,
Cell C | MN
Best regards,
Cell C's reply06 May 2025, 09:59
Official
Dear Yureeshka,
Thank you for getting in touch and for bringing this to our attention.
We are sorry for the inconvenience you've experienced regarding your contract and billing.
We have escalated your query to our team for urgent investigation. A consultant will reach out to you directly to clarify the matter and ensure it is resolved appropriately.
We appreciate your patience and remain committed to assisting you every step of the way.
Regards,
Cell C | MN
Thank you for getting in touch and for bringing this to our attention.
We are sorry for the inconvenience you've experienced regarding your contract and billing.
We have escalated your query to our team for urgent investigation. A consultant will reach out to you directly to clarify the matter and ensure it is resolved appropriately.
We appreciate your patience and remain committed to assisting you every step of the way.
Regards,
Cell C | MN
Best regards,