AG
Anthony G
1 reviews | Active since Jul 2011
17 Jul 2017, 16:04
Account Migration
<p>on 12 July I called Cell C to enquire about upgrading my cell contract to a larger package, i was told it would take 48 hours. I called again today to enquire as to the status and was told that the enquiry was now being escalated and i will have to wait another 48 hours to find out what options are available. Once my contract is up I intend moving away from Cell C. Really bad choice as a network... at this rate it will be 168 hours just to choose a upgraded package</p>
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Replies (2)
Cell C's replyOfficial
17 Jul 2017, 16:20Hi Anthony
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist
Regards
Cell C | PN
Best regards,
Cell C's reply17 Jul 2017, 16:20
Official
Hi Anthony
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist
Regards
Cell C | PN
Best regards,
AG
Anthony G's updateReviewer Update
18 Jul 2017, 07:49Cell C called me yesterday afternoon, which for once was a plesant surprise, the agent who assisted me was extremly helpful and did indeed help me sort out my request quickly and efficiently. For the record I still have not received a phone call from the call centre as advertized, this will continue to cause a problem for Cell C
AG
Anthony G's update18 Jul 2017, 07:49
Reviewer Update
Cell C called me yesterday afternoon, which for once was a plesant surprise, the agent who assisted me was extremly helpful and did indeed help me sort out my request quickly and efficiently. For the record I still have not received a phone call from the call centre as advertized, this will continue to cause a problem for Cell C