iS
ishal S

1 reviews | Active since Jul 2016

14 Oct 2016, 10:36

account is upto date

<p>I have updated my account so that it would be upto current as I was in arrears and my name was obviously listed so, I started paying my the account and adding R500 so that it would be upto date, so I had thought that this would be resolved and didnt worry about it, So on applying for finance I got declined due to Cell C having me listed on credit bearu.. I then called the customer care and they transferd me the 1st time and held on for 10mins, there after I called legal and held on for 15 mins with no one attending to me, there is no satisfactory service with Cell C and nobody seems to want to help you. all they do is transfer you from department to department. the is really upsetting as I have made payment and still with legal and listed on credit Bearu... Appualling service, but when they want their payment they are so quick to call and list you as a bad payer</p>

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Replies (2)
Cell C
Cell C's reply14 Oct 2016, 10:55
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply18 Oct 2016, 16:03
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN