Account in arears

Good Day to whom it may concern.

I phoned the customer care line on 06/07/2021 to ask why my debit order has not gone through and what my arrears amount was as I wanted to settle the outstanding amount. The agent told me that there is only R70 showing on my account. I then asked if my account is up to date and do I need to pay that R70. he rep**** no it will be added to my next debit order.

I received a statement on 05/07/2021 stating my next payment due on 02/08/2021 is R1450.65. On 27/07/2021 I received a SMS stating my account is R3310.27 in arrears. I went into the store at Cape Gate Mall to ask why. The agent logged a query for me and I got a ref ***.

The findings were that I have been double debited and will receive a refund within 7 working days.

On 04/08/2021 I received a statement stating my total due is R7802.64

On 06/08/2021 I received another SMS stating my account is I R6141.67 in arrears.

I have been paying numerous bank fees due to all the collection attempts even before my account was in arrears when the debit order was processed on the 25th. When I clearly stated and signed in my contract that I want the debit order set for the 1st of each month.

I have been debited on the following amounts on these dates:

27 February- R2345.81 30 March - R2345.81 31 March - R1590.96 30 April - R1590.96 30 April - R1557.01 31 May - R3257-00

Can you please explain to me where you get the amount of R7802.64? The next statement was R9164.65. I spoke to Moses he told me that the R9164.65 was the amount that I am still liable to pay Cell C for the remainder of the contracts.

Then I got another statement of R20067.65.

No 1 is getting back to me regarding this.