TP
Tinus P

1 reviews | Active since Jul 2012

31 Dec 2016, 00:40

account Hijacked

<p>Over the last mont or 2 I noticed that my Pre-paid airtime was getting used up real fast. I thought it may be my pricing option. So as I wanted to change, I was told that this option was only for pre-paid clients. This bugged me, as I am a pre-paid client. I wnet into a Cell C outlet and they said my number was part of a business contract. They wanted a letter from the business. Well I cant get one since this has always been my prepaid number. We called a call centre and was told that the problem will be fixed in 48hrs. It still isnt and my data and air time is running out as fast as my patience.</p> <p> </p> <p>How much money have I lost? I dont know....all I know is that i would load airtime, go to bed, and wake up without airtime....</p> <p> </p> <p>I used to be a happy cell C client, but yesterday.... I switched to another network...</p> <p>Tinus ********** 626</p>

0
Replies (6)
Cell C
Cell C's reply31 Dec 2016, 06:57
Official

Hi Tinus


Do expect a call from our team as we would like to assist.

Regards
TM

Best regards,

Cell C
Cell C's reply04 Jan 2017, 07:48
Official

Moses has tried contacting you telephonically with no success. Please refer to the email sent to you.

Regards

Cell C | DA

Best regards,

TP
Tinus P's update08 Jan 2017, 00:11
Reviewer Update

Hi. Hr tried calling me once but it was before 8. If he call after ,9 am it will be good

Cell C
Cell C's reply08 Jan 2017, 10:49
Official

A follow up request has been sent to Moses. Please expect communication soon.

Regards

Cell C | DA

Best regards,

TP
Tinus P's update14 Jan 2017, 18:05
Reviewer Update

Hi.please do me a favour. Ask someone els to call me. I think Moses is in the desert or a mountain getting 10 rules.

Cell C
Cell C's reply16 Jan 2017, 14:45
Official

We have requested one of our team members to contact you and assist with this matter. Do expect communication.

Regards

Cell C | PN

Best regards,