Account has "status" preventing me from taking out new contract

I have cancelled both my contracts because I want sign up for the month-to-month sim only deal. The call centre told me to go in store for the month-to-month deal. Went in store today. Guy tells me that he can't do the month-to-month deal for me because there's some "status" on my account. In in the hell is this "status". The guy couldn't see what it's about but I must now go through the effort of calling the call centre to "find out" what the **** this "status" hold is. CellC is frustrating on another level. Please can someone advise what the hell this "status" bs is.