Account handed over without contacting me for outstanding amount

I went to the Mall@Reds CellC store in Centurion and asked to cancel my account. I then stopped my debit order and they never stopped my account.

I then received calls from a debt collection agency who could not send me a statement on what they said is outstanding.

Eventually, I got hold of their debt recovery agency - Select online and paid the amount in full - I have the paid-up letter.

Now CellC listed the account as "Written Off" and this is causing a bad credit record for me and I am not able to get my bond approved due to this.

If You phone - no one is able to assist and they just keep on transferring me from the one person to the next.

I need this sorted as this is not right - what about consumer rights - no service from CellC.

I need my credit bureau details to be updated to paid in full and not written off as it currently states - this is not right