AN
Aletta N
1 reviews | Active since Feb 2014
12 Aug 2015, 15:32
account handed over
I had a contract with Cell c and on expiry, I decided to change to prepaid. My debit order date is the 25th of every month and Cell c was debiting my account on the 15th for 3 months. On the 15th April 2014 there were no funds in my account, the debit was returned. They tried on the 25th and it was successful. This was the last instalment. Cell c expects me to pay the R70 for the returned debit. I have received numerous calls from them and explained that they debited on the wrong date and I'm not liable for the charges. Today I received an sms that my account has been handed over to nds
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Replies (1)Cell C's replyOfficial
12 Aug 2015, 15:37Hello mbengezi,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply12 Aug 2015, 15:37
Official
Hello mbengezi,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
