Account for Cell C's payment

We have not received the sim that we pay for every month, as included in the contract, since 9 august 2022. Numerous calls were made. Multiple promises made for delivery. You then requested further payment to rectify your mistake. Now a call saying we didn't pay for December. No record of it at the bank. Also, no authorization for payment on the wrong date in December was given. Well we can't keep you out of the account. well done. applause. The Cell C shop (manager) in Brits mall notified us that they are not Cell C, just a franchise, and as thus, can do nothing about the problems that you have caused. We have decided to move our monthly debits to another account, as to keep ourselves from paying for no services delivered. Please forward an address where we can deliver our bill for the collection for damages and money owed to us.