Account dispute not resolved since 2019
Account dispute not resolved since 2019
Helpful (0)
Replies (17)0
Replies (17)
Cell C's replyOfficial
06 Jun 2021, 08:55Good day Bolilitye
Thank you for posting your review.
We would like the opportunity to investigate your feedback further.
Please send us a brief description of your query via 'private reply'.
We will assist.
^YM
Thank you for posting your review.
We would like the opportunity to investigate your feedback further.
Please send us a brief description of your query via 'private reply'.
We will assist.
^YM
Cell C's reply06 Jun 2021, 08:55
Official
Good day Bolilitye
Thank you for posting your review.
We would like the opportunity to investigate your feedback further.
Please send us a brief description of your query via 'private reply'.
We will assist.
^YM
Thank you for posting your review.
We would like the opportunity to investigate your feedback further.
Please send us a brief description of your query via 'private reply'.
We will assist.
^YM
's updateReviewer Update
06 Jun 2021, 11:35How many times, must I respond privately because you said the same thing last and I responded. Activity log for the phone call and visit at your branch in Stellenbosch should have been kept.
's update06 Jun 2021, 11:35
Reviewer Update
How many times, must I respond privately because you said the same thing last and I responded. Activity log for the phone call and visit at your branch in Stellenbosch should have been kept.
Cell C's replyOfficial
06 Jun 2021, 12:01We will look into it and revert with feedback.
^YM
^YM
Cell C's reply06 Jun 2021, 12:01
Official
We will look into it and revert with feedback.
^YM
^YM
's updateReviewer Update
07 Jun 2021, 08:34Please revert back and alert me of your findings because this reflects bad on my credit.
's update07 Jun 2021, 08:34
Reviewer Update
Please revert back and alert me of your findings because this reflects bad on my credit.
Cell C's replyOfficial
07 Jun 2021, 08:42Noted.
^MM
^MM
Cell C's reply07 Jun 2021, 08:42
Official
Noted.
^MM
^MM
's updateReviewer Update
07 Jun 2021, 14:46Received a call today from Cell C, cant even remember his name however we started on wrong foot with this man laughing off demanding my details yet they said they are investigating the account and due to how he presented investigated me rather looking at their records and make use information they privately needed and he demanded my ID and his investigation failed if I'll have to provide the same information they requested.
's update07 Jun 2021, 14:46
Reviewer Update
Received a call today from Cell C, cant even remember his name however we started on wrong foot with this man laughing off demanding my details yet they said they are investigating the account and due to how he presented investigated me rather looking at their records and make use information they privately needed and he demanded my ID and his investigation failed if I'll have to provide the same information they requested.
's updateReviewer Update
07 Jun 2021, 14:49I've asked this question time and time again how many privately emails do I have to send them for them to do their investigation. looks like its gonna take forever if their investigators will sarcasm rather than doing their investigation as promised. I told them many times if they are going to charge me more than the agreement then their processes will not apply
's update07 Jun 2021, 14:49
Reviewer Update
I've asked this question time and time again how many privately emails do I have to send them for them to do their investigation. looks like its gonna take forever if their investigators will sarcasm rather than doing their investigation as promised. I told them many times if they are going to charge me more than the agreement then their processes will not apply
's updateReviewer Update
07 Jun 2021, 14:58Contacted by a very rude man who laughs off than report or share how they are with the investigation instead wastes my time laughing....so irritating
's update07 Jun 2021, 14:58
Reviewer Update
Contacted by a very rude man who laughs off than report or share how they are with the investigation instead wastes my time laughing....so irritating
Cell C's replyOfficial
07 Jun 2021, 15:37Hi Bolilitye
Our records shows that our team made contact with you today, however you refused to confirm your details which is part of our security check process.
Kindly contact customer care on 084135 for further assistance.
^MM
Our records shows that our team made contact with you today, however you refused to confirm your details which is part of our security check process.
Kindly contact customer care on 084135 for further assistance.
^MM
Cell C's reply07 Jun 2021, 15:37
Official
Hi Bolilitye
Our records shows that our team made contact with you today, however you refused to confirm your details which is part of our security check process.
Kindly contact customer care on 084135 for further assistance.
^MM
Our records shows that our team made contact with you today, however you refused to confirm your details which is part of our security check process.
Kindly contact customer care on 084135 for further assistance.
^MM
's updateReviewer Update
07 Jun 2021, 16:00There is difference between refusal and rude demand because that is not how it happened.
's update07 Jun 2021, 16:00
Reviewer Update
There is difference between refusal and rude demand because that is not how it happened.
's updateReviewer Update
07 Jun 2021, 16:02I'm not investigating here so I'm not going to contact Cell C, had Cell C not breached the contract I wouldn't even be at this now and he deflects his rudeness to refusal and i have shared my ID through a private email for that matter
's update07 Jun 2021, 16:02
Reviewer Update
I'm not investigating here so I'm not going to contact Cell C, had Cell C not breached the contract I wouldn't even be at this now and he deflects his rudeness to refusal and i have shared my ID through a private email for that matter
's updateReviewer Update
07 Jun 2021, 16:04What confirmation now if I have given my details through your request here as a private email?
's update07 Jun 2021, 16:04
Reviewer Update
What confirmation now if I have given my details through your request here as a private email?
Cell C's replyOfficial
07 Jun 2021, 16:08Please note that we need to do the security check telephonically as well, for record purposes.
^MM
^MM
Cell C's reply07 Jun 2021, 16:08
Official
Please note that we need to do the security check telephonically as well, for record purposes.
^MM
^MM
's updateReviewer Update
07 Jun 2021, 16:11Then Cell C has to approach the matter with professionalism than rudeness over the phone I guess and relay what they need rather than ask about the issue and laugh off after numerous communication trying to get this resolved.
's update07 Jun 2021, 16:11
Reviewer Update
Then Cell C has to approach the matter with professionalism than rudeness over the phone I guess and relay what they need rather than ask about the issue and laugh off after numerous communication trying to get this resolved.
's updateReviewer Update
07 Jun 2021, 16:11I'm available
's update07 Jun 2021, 16:11
Reviewer Update
I'm available
Cell C's replyOfficial
07 Jun 2021, 18:02We have requested that you be contacted.
^NZ
^NZ
Cell C's reply07 Jun 2021, 18:02
Official
We have requested that you be contacted.
^NZ
^NZ
's updateReviewer Update
11 Jul 2021, 19:43Kindly assist with an update.
Thank you,
Thank you,
's update11 Jul 2021, 19:43
Reviewer Update
Kindly assist with an update.
Thank you,
Thank you,