Account dispute

Cell C just phoned me as say I owe them money for connection fees I paid my account on 2 February 2024 and after that they disconnected my lines for not payment because they are to *********** to do a Bank reconciliation and allocate the money I paid to my account now they try and say I didn't pay that's why they disconnected my lines these imbeciles is so *********** that they don't know what they talking about they want me to pay for a service I haven't even used yet they don't have a clue what the hell they doing I wish I could cancel my contract with them because you can't explain to a bunch of imbeciles the problem they always have excuses and stories why they don't fix the problem but let is excelate