vD
virginia D

1 reviews | Active since Jan 2015

10 Mar 2015, 11:18

account debited twice

I send below query to cell c on the 2/3/15 had no assistance up to today. <br> I need urgent assistance with the debit order that went through my account on the 1st of March. Attached is the invoice received from cell c and the amount to be debited is R 392.02 which is R 139.00 times 2 for the two phones as well as R 50.00 times two for the airtime.<br> Amazingly and amount of R 392.02 went off my account as well as R 53.92.<br> Please explain the R53.92 and I would appreciate a reversal to my bank account with a credit of that amount. Last month I had a problem whereby an amount for my old contract which was cancelled went off my account. I was promised by Montana that the money would be credited to new cell numbers. Which up until now never happened.<br> <br> I need Cell C to rectify this error as it cannot occur again next month. <br> <br> Kind Regards<br> <br> Virginia<br>

0
Replies (1)
Cell C
Cell C's reply10 Mar 2015, 11:25
Official
Hello Virginiad,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN