Account complaint

I have just recently purchased a tablet of which is prepaid. <br> After a few months of not using my Tab i decided now to get a cell c sim card and purchase data bundles. <br> I purchased data bundles on the 27th December 2015 and when i checked my balance it reflected zero. <br> I then left it the whole day thinking it will u[pdate at a later stage. <br> The night i purchased just a 15mb just to see if it would work again and still no balance of any purchased made. <br> I purchased the data bundles by using cell phone banking. <br> Log a call monday with a ref number and i was informed they will investigate and will try and resolve the matter and if not resolved i would get Reimburse. i was also informed i must wait 48 hours. Patiently i wait no feedback not come back i phone this morning and im told i need to now get bank statements, then i need to submit it as proof and then only i will get reimbursed!!! Like really. i need to get bank statements for proof that i purchased data bundles. <br> Sorry to say but to me this is rediculous ! i bought it and they failed me as the customer. <br> If they had system issues why must i go through all that trouble to get reimbursed. Im now loosing my money.