JB
Justin B
1 reviews | Active since Nov 2012
10 Mar 2015, 22:36
Account closed but apparently I still owe money?
Dear Cell C<br> <br> I had a two year contract which terminated in early December. This was cancelled in accordance with your business rules. I've been on direct debit since inception of the contract and have experienced no problems to date.<br> <br> Now my family are receiving calls (I'm out of the country at present) saying I still owe money. Why? And surely this should have been debited from my account if it pertains to calls made in the final month of the contract?<br> <br> i'm happy to settle any monies owing but require further information.<br> <br> Please get in touch via e-mail as I'm currently abroad.<br> <br> Thank you.<br> <br> Regards<br> Justin
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Replies (1)Cell C's replyOfficial
11 Mar 2015, 08:07Hello justinbeneke,
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply11 Mar 2015, 08:07
Official
Hello justinbeneke,
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
