Account Closed!! Being charged failed debit order fee when account is in CREDIT!

On the 15 Aug I received a confirmation of account cancellation and that last debit order date would be on the 30th Sept.

“ Please note that your cancelation request was processed successfully and the contract end date is 30-09-2024. The last bill will be for September.”

On the 8th Nov I received a statement, with a R70 Failed debit order fee, however no debit order was attempted and the final account was in a credit, thus no debit order was required.

I have emailed the customer care email however they are unable to assist me as I’ve moved abroad and the number is no longer being used, that’s the reason for the cancellation in the first place.

This amount needs to be reversed and the account CLOSED! It is paid in full and no debit order was scheduled to begin with!

Case Nr for your *** Cancellation Case Nr : ***