FM
Franklin M

1 reviews | Active since Sept 2016

19 Sept 2016, 17:42

Account being debited

<p>I had an internet service with Cell C, my number was ********** , after the service expired Cell C kept debiting from my account and i was told i need sign a cancellation letter.</p> <p>This was done, after a month of signing the form, i got debited again, following that month, i got debited again.</p> <p>The debits eventually stopped as i was making noise about it, recently 2016/08 i got debited again, this is a year later. I've checked my debits and i do not have a cell c on my banking system, Cell c still has my account details (for some apparent reason) and i'm constantly getting debited at will for "money i do not owe".... i recommend nobody gets a contract with any network provider.<br /><br />NB: my cellphone number was shut down after cancelling the services, apparently when you cancel you cancel the cell number as well.</p>

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Replies (2)
Cell C
Cell C's reply20 Sept 2016, 07:11
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply21 Sept 2016, 10:02
Official

Skhumbuzo could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN