1 reviews | Active since Feb 2017
ACCOUNT BEEN DEBITED
I was contacted by Cell C with a Cell C contrat. I took the deal and the Consultant phoning me explain to me about a 20G of data and 200 SMS and 200 Min and 650 Data. he than explain to me about the 20G which i will received for 6 months and after the 6 months the 20G will fall away than i will only received the 650 DATA. i took the dael as it sound good to me for the price. after receiving my Contract i saw nowhere the 20G is stated on the Contract so i contact Cell C and they inform me that there is now deal like that. so i Cancel the contract and the device was fetched by me. after a few days i saw a R131.80 was put through my acount i once again phone Cell C and they told me that that was a activation fee. and becuase of this amount being put through i am in erea with my bank with the amount of R115. and once agian no one told me that there will be a activtion fee will be deducted from my acount by the 16 August as i would have told them that there is no money in my acount IF THEY WOULD TOLD me about this amount. They Consultant i spoke to ask me the sent them the proof of the amount thats been put through my acount and they will phone me back. i sent the proof to Cell C on the 29 August 2017 and sins then no one but no one phone me yet.. i think this is pathic for service and i want the bank fees back as this is not my problem for Cell C not inforing me about anymoney beening deducted... i want my R115.00 back and someone to say sorry about this bad,bad experience i had with Cell C. I can be contacted on my Cel l number ********** 995 Regards
Mrs Jacobs
Good morning Juanita
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Good morning Juanita
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Skhumbuzo has been in contact with you to assist with this matter. He advised that he will listen to the call recording and revert with feedback. Please forward the required document for assistance.
Regards
Cell C | PN
Skhumbuzo has been in contact with you to assist with this matter. He advised that he will listen to the call recording and revert with feedback. Please forward the required document for assistance.
Regards
Cell C | PN
