Account and stocking customer care

<p>I escalated 2 quarries regarding my accounts about splitting my bills and an amount I overpaid by and my lines have been soft lock even though the agents can see the quarries and I was told if my lines where locked I could phone and rectify my lines being locked as the amount owed to me by cell c settles my bills for the remainder of June my lines should remain open I have been told today until the quarries are settled that I cannot open my lines this is not acceptable when I was told I would be contacted within 2days by customer care to resolve the issues yet nearly a week later I have yet to receive a call to resolve the issues I am horrified at cell c's service of late if my bills are not paid fine soft lock my lines but when I have overpaid my bills proportion the overpayment correctly to cover all my bills and keep my lines active I am at the point where I actually want to cancel all my lines with cell c as I am not getting the service I require </p>