Account

Good day,<br> I'm doing this on behalf of my husband. He had an cell c account. For 2 years he didn't have work so he could pay his account. When he started to work again he started to pay the account that was already handed over to the attorneys. He paid for a very long period. February this year we started to stop paying them because we thought that it might be paid up, and we phoned them. They said that he have been paid up a few months already but they didn't phone us to stop paying. Then they said that they will refund us on the amount that we already paid to much. Today we phoned them again, speak to a lady and she said she will quickly go and talk to her manager and will phone back in 10 minutes. It's been 2 hours now she haven't phoned back yet. I try to call them and no one answers, I tried that about 3 times. Now I see that as very bad service, If you say I will phone back in 10 minutes then do so. You know what's funny when you own them money they call you day and night, but when they own you money you must struggle like this. I don't think that's fair. We just want our money back I don't think that's to much to ask. And were surely will never use their service again.