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KM
Kutlwano M

1 reviews | Active since Dec 2014

22 Aug 2018, 14:00

***

Good day, I called in on 06.07.2018 to cancel my data contract with cellc. I spoke to a lady called Tumi who advised that in order to cancel my contract I should make my last payment on 25.07.2018 & since they work in a full months calendar month she advised that the contract will be cancelled 06.08.2018. She also advised that I can use the remaining data on my contract because from the 06.08.2018 they would shut down my contract. She gave me a reference no: ********** 422. On 07.08.2018 I received an invoice which cellc billed to me due to be paid this month. I immediately called them asking if my contract wasn't closed/cancelled as promised as I had made the required payment of R200.74 on 25.07.2018, they told me no it was not cancelled & the lady who dealt with my query had now left the company. I asked them to investigate this as I feel I have been billed unfairly. On 10.08.2018 they gave me two reference numbers: ********** 422 & ********** 536 & I was advised that I will receive a call within two working days. No call from cellc was received whatsoever till today. I am very disappointed in how all my queries have not been resolved & I want this contract cancelled.

0
Replies (8)
Cell C
Cell C's reply22 Aug 2018, 14:12
Official

Our team will investigate your query and provide you with feedback with the aim of resolving this matter.

Regards
Cell C | DA

KM
Kutlwano M's update10 Sept 2018, 12:16
Reviewer Update
Good day, In addition to the above query I have been charged monthly content charges which is on the cell c invoice but the consultants cannot explain to me where do the charges come from. Thabisile Ngcobo a written dual correspondence agent from cell c logged a unsubscribe for me with ref: ********** & promised that I will get a detailed report within 7days & there is nothing to date. I have been billed again for these content services which I do not remember signing for & which cell c cant also explain where they are coming from but I am being billed on the cell c invoice. I received a call from cell c last friday with reference no: ********** 81 & all the agent told me was I must pay I asked her why should I pay for services I did not subscribe for. I need this issue resolved ASAP. I cannot be billed for something myself the consumer & provide cell c does not know about.
Cell C
Cell C's reply10 Sept 2018, 13:54
Official

Noted, we have forwarded your feedback to Thabisile for further assistance.

Regards

Cell C | PN

KM
Kutlwano M's update25 Sept 2018, 11:26
Reviewer Update
I have not received any response nor confirmation from cellc that the content charges have been cancelled.
Cell C
Cell C's reply25 Sept 2018, 12:10
Official

On the 23th of August, Thabisile contacted you and provided feedback. As per communication with Thabisile, you were going to advise her once you have received the report and you would be contacted back.

We will forward you feedback to Thabisile for further assistance.

Regards

Cell C | PN

KM
Kutlwano M's update25 Sept 2018, 13:50
Reviewer Update
Good day, No feedback whatsoever was received on my side. Did you put this on mail perhaps as I never got any email nor a call from Thabisile regarding the content charges.
KM
Kutlwano M's update25 Sept 2018, 13:52
Reviewer Update
I sent this review on the 10th of September & the query sent to Thabisile on 23 August hasn't been resolved she hasn't come back to me since 23 August 2018. She promised it will take 7working days to get a response & no response has been received so far.
Cell C
Cell C's reply25 Sept 2018, 14:30
Official

The review was sent on the 22nd of August to Thabisile and on the 10th of September you sent a sent a comment which was forwarded to Thabisile.

We will follow up with Thabisile and she will provide feedback.

Regards

Cell C | PN