Account # ***_ Paid up and Close Letter

I have requested a Paid Up and Closed Letter for the retention department at Cell C. The email below was received as the acknowledgment of my request: "Response By E-mail (Tshepiso) (07/04/2020 20:32:08) Dear Alroy Fortune

Thank you for contacting Cell C. Kindly note that your query has been escalated to the relevant department for assistance. Reference number: *** Stay well and keep safe. Regards Tshepiso Ratshweu Cell C Written Correspondence Department " Thus far I have not received any Letter neither have Cell C updated my status with the Credit Bureau as Paid up and Closed. Please forward me the paid up and closed letter to *** and also update my status with the Credit Bureau. Thank you.