FW
FIONA W

1 reviews | Active since Aug 2017

05 Apr 2023, 14:03

Abusing the system with linking different accounts whith T&C are seperat

So I hold 2 accounts with CellC 278**47 – Samsung Z4 Flip Which is all of a sudden linked to this abovementioned account, yet the charges are R1200 per month. I stopped paying this account because the Z4 flip is faulty, I do not have a mode of transport as I am bedridden and cannot be without a phone. This phone has listed all its faults by Samsung on their website so it is off most of the time I was even stranded on the freeway once following it shutting down due to overheating it shut down

Account – 278**436 061**83 061**26 – 03-02-2023 061**64 – 03-02-2023 Notice the contract expiry dates. So the terms and conditions is as follows:4.2. The Service Suppliers will notify you between 40 and 80 Working Days before your Contract Period expires, in terms of which you will be notified of: 4.2.1. the date when this Agreement will end;

I have been paying the R608 diligently with no services at all. Account 2**36 will not be paid until they realise I cannot hand in my phone and be left without another phone for them to check technical problems publicly advertised on the internet.

So why am I held liable for paying an expired account when I have not received ANY benefits during the suspended period

So the clause reads as follows : 2.1.31. “Usage Charges” means the amount you will need to pay in addition to the Subscription Fee for using or subscribing to Services provided either to you and/or any other person you have allowed to use Services, which includes all Out of Bundle Data Charges (if applicable) which include all charges for voice minutes/SMSs/MMSs/data/USSD outside of any Inclusive Benefits. Which I am asking – we have not had access to this services provider since January when I had enough of the Samsung problem not being attended

Also note that both accounts are separate. The one debit order goes off every month until I revered 1 instalment last month because the contract is finished and there is NO benefits that was used, no lines used from CellC

So how do they suspend 4 lines when the terms and conditions are separate as it is 2 separate accounts. The terms and conditions received was read and sent to me with the 2 different accounts that I opened and cannot be linked to 1 account. Terms and Agreement reads as follows : 1. WHAT IS THIS AGREEMENT FOR? 1.1. This Agreement is for the supply to you, on an indivisible basis, of the Services, and Equipment (where applicable) for the Contract Period. “Indivisible” means that the supply of the Services and the Equipment are linked together and go hand-in-hand and, for the duration of the Agreement, you will be supp**** with both the Services and the Equipment, provided you comply with the Agreement.

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Replies (10)
FW
FIONA W's update11 Apr 2023, 08:50
Reviewer Update
Hi
The month to month agreement you are not mentioning it like the other e-mails does......if not cancelled you will be on a month-to month agreement where benefits will be loaded. now tell me what benefits are there if 1. the contract ended and meaning the phone is paid-up. so what is it that I am paying for if the lines are blocked?

FW
FIONA W's update11 Apr 2023, 10:16
Reviewer Update
So please explain to me, if the lines are blocked, although the account is up to date, you say you are loading benefits, but the lines are blocked....what am I supposed to do with it if the lines are blocked? Taking into consideration that the phone is now paid up.....so what am I paying for if these "benefits" are not accessible??
I have 2 separate accounts the T&C on these accounts are separate. so why when I refuse to pay for the Samsung you come with irrational answers that any credit act will confirm that these accounts do not fall under the same T&C's because they are separate. you blocked the account where the contracts are now beyond the contract term and tell me it is linked to the Samsung account which I find ridiculous!
FW
FIONA W's update11 Apr 2023, 12:12
Reviewer Update
Installment R609 per monthAccount – *** *** - Huawei Pro*** – 03-02-2023 *** – 03-02-2023

Installment R1200 this is what I signed up for the Samsung yes, it is clear. nothing else is linked to this installment.
*** – Samsung Z4 Flip


Both accounts have theire own T&C's they cannot be linked as the T&C on account *** was read and given sen to me when I took out these phones then when I took out the Samsun different T&C's were given to open account ***

Credit act will tell you this is correct therefoe I do no know why you are blocking both accounts.
FW
FIONA W's update11 Apr 2023, 13:48
Reviewer Update
Hello

Please tell me what the R609 is for? I do not mind paying for a service USED. Since January you have blocked these lines therefore I reversed the payment end of February.

If the cellphone is paid-up as of 03-*** and no benefits was used as the lines were all blocked, can you please explain to me what I have to pay for if I did not use your lines?
Account – *** *** *** – 03-02-2023 *** – 03-02-2023
the contract terms has expired and no benefits was used so arrears is based on what usage??

FW
FIONA W's update12 Apr 2023, 10:42
Reviewer Update
Good day

Nothing is DUE TO LAPASE - 2 contracts has lapsed and has been blocked since January
Meaning
1. I am not using any benefits as I have no access to it your lines - loaded or not I am NOT USING it meaning I am not paying for it!! Consumer Act states CLEARLY - YOU PAY FOR WHAT YOU GET/USE - I AM NOT USING YOUR LINES AS IT IS BLOCKED.
2. The phones are paid up 03-02-2023 The contract ending dates that I have received from CellC and can send you a screenshot.
SO my question is I am supposed to pay R609 for the below accounts........what am I paying for as I do not have access to the lines and 2 phones are fully paid. so what is the R609 for as I have no access to your lines
Account – *** *** *** – 03-02-2023 *** – 03-02-2023

This is tru and this line is off, please stop talking about benefits as it will not be on the phone if I pay the R5k it will just reload now benefits next month
This account is NOT LINKED it is a seperate account and is for 1 phone only therefore I do not understand why 4 lines are suspended
The Cell c account code (***) has been in arrears for more than 3 months with an amount of R5,437.92 and the Cell C account code (***) is in arrears with an amount of R608.99. The benefits are loaded on the 01st of every month however you cannot make use of them as your accounts are in arrears.
FW
FIONA W's update12 Apr 2023, 13:40
Reviewer Update
Hello

How did I RECEIVE it? did I consume it, did I have access to it?? did I use it?? how do you even phathom such logic. it is like giving an emty egg shell telling me you gave me something to eat. if I the line is suspended maning I cannot even dail *135# to see the benifits.....what BENEFIT is it to me if I cnanot access it???

You leaded....as you say...what is the use of loading something if cannot be used.

I pay for what I use....I did not have acces to GET the BENEFITS so I did not get ANYTHING. think logically how in heavens name can you tell me I got something that I could not use?????????

You chose to block this account when it was up to date because the other account was in arrears. these 2 accounts are separate as they have separate account numbers with separate T&C's to IT CANNOT BE LINKED AS ONE. IF YOU WANTED TO LINK IT YOU SHOULD HAVE LOADED THE SAMSUNG UNDER THE SAME ACCOUNT NUMBER!!

FW
FIONA W's update12 Apr 2023, 14:06
Reviewer Update
Consumer’s right to select suppliers - (i) can show that the convenience to the consumer in having those goods or services bundled outweighs the limitation of the consumer’s right to choice;

Take Note----- ACCESSSSSS TO SERVICE
(3) Any consideration paid by a consumer to a supplier in exchange for a prepaid certificate, card, credit, voucher or similar device contemplated in subsection (1) is the property of the bearer of that certificate, card, credit, voucher or similar device to the extent that the supplier has not redeemed it in exchange for goods or services, or future access to services
FW
FIONA W's update12 Apr 2023, 15:40
Reviewer Update
Next
The Contract CANNOT be renewed on a month to month basis without me giving consent to it.
You had to have received my consent and ask me if I wanted to continue with this service but you did not - you just assumed I must pay R609 for nothing
FW
FIONA W's update13 Apr 2023, 10:23
Reviewer Update
Why are you repeating things?
I am giving you facts from the National Consumers protection act

I refuse to pay for "BENEFITS" that I had no access to. There is no way in hell you can make me pay for something you say you loaded but I did not receive

Show me a detailed breakdown detailed of u and what it is I am liable for
Not what you say you loaded and I never saw.

I am liable to pay you for a service and usage so send me a breakdown of that. I did not have access to your lines and the phone is paid up so do not tell me you loaded things that I was not made available to me
Cell C
Cell C's reply13 Apr 2023, 10:29
Official
We have referred your query to our Team, we will be in touch to further assist.
 
Regards,
 ^TM