PS
Palesa S

1 reviews | Active since Jan 2012

23 Mar 2015, 22:00

Abuse of privilege

I took out 4 cellphone contracts with Cell C almost 2years back. R69,99 for myself, R199 for my daughter and 2 x R59,99 for my niece & nephew. My mistake was 2take up a 'Getmore option' which i didn't know it would b such a nuisance. Firstly it was registered in my niece's no. & i only found out as i was having problems activating it. I explained this 2a consultant who then told me they'll be charging me R39 2cancel from 1 no. 2the other but she didn't explain that I'll also b paying R39 2activate this benefit on my no. After the next billing where i queried the overcharging they gave me an explanation which still left me unhappy. On demanding that they cancel my 'Getmore'subscription i was told i still had 2pay activation fee, admin.fee & cancellation fee for this product. I don't want anything 2do with cell c anymore. Come end of my contract terms, I'm definitely not upgrading my contracts into cell c ever again. Very annoyed.

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Replies (1)
Cell C
Cell C's reply24 Mar 2015, 07:47
Official
Hello ondies,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN