1 reviews | Active since Sept 2013
Absolutely useless service and taking money after cancellation.
This is the last HelloPeter complaint I am writing on CellC. I am actually just writing the money you took off my account off. Anyone can go and see how many times I have written on HelloPeter to try resolve this. Everytime CellC writes a reply that they are going to look i to it and someone would be in touch, but that is just so the other people viewing the post thinks CellC is doing something. Today I am also posting on a Burgundy Estate Community group with thousands of people moving in to new developments with fibre will see my post. I will make sure they know about my experience with cellc fibre. Your ignorance to attend to ONE customers problem will cost you dearly. We are tired of feeling like we can’t fight against companies like yourself and telkom purely because your systems don’t allow for anything to actually happen when a complaint is made or when a contract is cancelled. Now I have decided. Take my R750 that you took off my account after I cancelled my contract (and you have a recording of), just don’t spend it all in one place. You can be sure I will use every opportunity that I can to make sure people know how you do business. If I only reach 100 people, I made a difference and saved them a lot of headaches and frustration.
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience.
We are following up with our Fibre support team and we will revert to you.
^NT
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience.
We are following up with our Fibre support team and we will revert to you.
^NT
