Absolutely Useless Service
<p>I am highly ****ed off from the service that I received from today from Cell C.</p> <p><br />I am currently a Vodacom Customer and because of their useless service I wanted to join Cell C. But now it turned out that you are jus as useless. I will tell you my complaint which I am going to put on Hellopeter, Facebook, Linked In and the Roodepoort Record.</p> <p><br />I called Cell C's customer care this morning and asked if I can still move my current contract over to them from Vodacom. The lady, called Dorcus in the call centre assured me that I can still do it but I must go into any store to do so.</p> <p><br />After that call I then phoned the Cell C Clearwater branch and spoke to Brian. I asked Brian the exact same question as to what I needed to brong with in order for me to do the buy out from Vodacom. He said I can do it there and that all I needed to bring with was proof of residence, ID, 3 months bank statements and a recent payslip.</p> <p><br />I then took off the rest of the afternoon from work, went to the bank and stood in the queue. Actually paid for all the bank statements and then went to the store.</p> <p><br />When I got to the store the consulrant there said that they don't do buy outs anymore.</p> <p><br />Now you explain to me how on earth 2 people directed me in the same way and when I get to the store it's a different story.</p> <p><br />Well done for providing the same **** useless service as Vodacom. I wanted to move 4 personal contracts over to Cell C and then if all went well I would have moved another 4 business contracts over as well.</p> <p><br />You wasted all my time and money and Cell C can kiss my ass as they will never see e as their customer.</p> <p><br />You go Cell C. Just another useless company in Africa.</p>
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Cell C | PN
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Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
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Cell C | PN
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