Hellopeter
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ER
Eileen R

1 reviews | Active since Nov 2015

12 Dec 2017, 09:57

Absolutely the worst customer service - not even the managers can sort out this issue

Long story short.... I have 2 contracts with Cell C. I activated additional services on my account ( My assist/Get more). I requested for this services to be cancelled numerous times ( about 10 times already )..when I call in to the call center they can even see the information..exact words " oh mam..we can see you requested this to be cancelled a long time ago". So I ask them to sort this out..still nothing!!!

This is now about 9 months later and still am I being billed for this services. Refusing to pay this amount...now I am being harassed by NuDebt to get this money. I am not going to pay for services I requested to be cancelled!!!!! They dont even listen to the compalint...when I even give them the refrances for my open complaints they reply with outstanding amount and dates to be paid or else they will cancel my services.

Well...I could not use my services for more than 6 months when you suspend because of outstanding amounts billed for a services I requested to be cancelled 9 months ago. All the proof is on your system...I have emails...we can get recordings!! I think I should take legal action because your call centre clearly doesn't know how to listen and service your paying customers.

I demand an customer service operations manager to call me today or I will take legal action !! Oh and don't use the excuses that you normally use....you cannot call me...because you cancelled my line and I cannot use it.

I provided you with my new contact number on Incident 171 ********** 12 or try Incident 170 ********** 18.

0
Replies (5)
Cell C
Cell C's reply12 Dec 2017, 10:59
Official

We apologise for the unsatisfactory service received. Our team will be in touch in order to address your concerns.

Regards

Cell C | DA

ER
Eileen R's update12 Dec 2017, 11:03
Reviewer Update
customer service ops manager please...i am not dealing with junior agents again..no results!
ER
Eileen R's update12 Dec 2017, 13:54
Reviewer Update
still no call - don't you prioritize Hello peter complaints???
ER
Eileen R's update12 Dec 2017, 13:54
Reviewer Update
still no call - don't you prioritize Hello peter complaints???
ER
Eileen R's update13 Dec 2017, 06:32
Reviewer Update
I am not satisfied at all!!!!!!! Derrick Makhubele called me and was very rude, did not give me chance to speak and EVEN GOT PERSONAL . After what was discussed he did not understand my query and gave me the wrong amounts etc. When I requested to speak to a manager he refused and said he is not allowed to transfer to a manager except if he cannot resolve my query. So I advised him and do not want to speak to him because he doesn't understand my query. He refused again. I then requested to speak to the CEO ( he clearly doesn't know whats going on in this call centre ) and Derrick refused again. I am still not getting service from this company. I am not happy that they confirm they took over 7 month to cancel a service I requested but still have a bad attitude about it and they don't even apologize. The amounts was clearly incorrect what Derrick provided ( he even confirmed ) and I advised him of this and all he could say is let me email you the information. The fact that my services was suspended and I could not use monthly data allocated to me because I did not pay an amount that was invoiced incorrectly should also be investigated. I am not paying for data that I cannot use due to an error on Cell C side. I would like a senior manager to give me a call today. I will not speak to a junior agent again as they are wasting my time.