SB
Steve B
1 reviews | Active since Jul 2023
05 Jul 2023, 19:17
Absolutely the worst customer service I have ever received.
Absolutely the worst customer service I have ever received. Despite hours on the telephone going round and round in circles with their cancellations group and written instructions not to renew my contract at the end of its term, Cell C have ignored everything I have told them. At every stage of this interchange they have come up with something new I must do so as to avoid actually cancelling my contract. I will now stop my debit order as I simply cannot spend more time talking to people that simply don’t want to listen. To make things worse they constantly ask me to rate their service in dealing with my complaint. Every time I rate it as appalling yet no one has made contact with me to fix anything. They are simply not interested. Take my advice and don’t even think about a contract with Cell C as you will ultimately regret it.
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Replies (3)SB
Steve B's updateReviewer Update
06 Jul 2023, 16:31That’s not quite what happened this morning when I received a call from a lady who clearly didn’t want to help and told me that I can cancel but will have to pay for additional months. You have ignored every verbal and written instruction I have given you regarding this contract so I have now filed a formal complaint with ICASA. There is clearly no desire to actually rectify this. To be honest I can longer deal with anyone at CellC on this matter as every time I do I lose my patience with the attitude of your employees. This has gone on far too long.
I will now be joining a provider that actually cares about customer service unlike cell c.
If anyone is actually interested in understanding my experience so that your organisation can learn from it, then they can mail me beforehand and I will gladly explain by phone where you went wrong. but I very much doubt that is going to happen
I will now be joining a provider that actually cares about customer service unlike cell c.
If anyone is actually interested in understanding my experience so that your organisation can learn from it, then they can mail me beforehand and I will gladly explain by phone where you went wrong. but I very much doubt that is going to happen
SB
Steve B's update06 Jul 2023, 16:31
Reviewer Update
That’s not quite what happened this morning when I received a call from a lady who clearly didn’t want to help and told me that I can cancel but will have to pay for additional months. You have ignored every verbal and written instruction I have given you regarding this contract so I have now filed a formal complaint with ICASA. There is clearly no desire to actually rectify this. To be honest I can longer deal with anyone at CellC on this matter as every time I do I lose my patience with the attitude of your employees. This has gone on far too long.
I will now be joining a provider that actually cares about customer service unlike cell c.
If anyone is actually interested in understanding my experience so that your organisation can learn from it, then they can mail me beforehand and I will gladly explain by phone where you went wrong. but I very much doubt that is going to happen
I will now be joining a provider that actually cares about customer service unlike cell c.
If anyone is actually interested in understanding my experience so that your organisation can learn from it, then they can mail me beforehand and I will gladly explain by phone where you went wrong. but I very much doubt that is going to happen
SB
Steve B's updateReviewer Update
11 Jul 2023, 12:06I will be contacted within 24 hours? It’s now 5 days later and no call. Just what I expected.
SB
Steve B's update11 Jul 2023, 12:06
Reviewer Update
I will be contacted within 24 hours? It’s now 5 days later and no call. Just what I expected.
SB
Steve B's updateReviewer Update
18 Jul 2023, 18:44I instructed you on multiple occasions not to renew my contract at the end of June. You ignored my instructions completely and migrated me to easy chat ultrabonus. I have no clue what that is. I should not have to pay anything beyond the end of my contract. Why have you not simply confirmed termination of the contract in writing as I requested. I do not accept that I was told my contract would be cancelled immediately. I have complained to ICASA and today for the first time I was contacted by someone who wanted to help and actually wanted to listen. Why did this take so long? And why do I have to pay in august if I told you not to renew at the end of June.
SB
Steve B's update18 Jul 2023, 18:44
Reviewer Update
I instructed you on multiple occasions not to renew my contract at the end of June. You ignored my instructions completely and migrated me to easy chat ultrabonus. I have no clue what that is. I should not have to pay anything beyond the end of my contract. Why have you not simply confirmed termination of the contract in writing as I requested. I do not accept that I was told my contract would be cancelled immediately. I have complained to ICASA and today for the first time I was contacted by someone who wanted to help and actually wanted to listen. Why did this take so long? And why do I have to pay in august if I told you not to renew at the end of June.