Absolutely Terrible Customer Service

I have requested that the Get More be canceled off of my Cell C contract almost a year ago and nothing has been done to date. Multiple communications between myself and the Get More Team stating that the matter has been escalated, and that someone would be in contact with me regarding my refund as well as cancelation of the Get More. After countless emails and reference numbers given, nobody at Cell C has been in contact or even tried to call me since. Now every email that I send is being flatly ignored with no response. I am very disappointed with the service received from Cell C. One would think that after years of being a loyal customer that your concerns would be addressed, but you're just a number to them. Another debit order. Would not recommend anything from Cell C. Absolutely Terrible Customer Service.