ABSOLUTELY SHOCKING SERVICE

I have three contracts with this company. one of my cellphones was ****** on 26th July this year. the device was insured and a case opened with the SAP on 28th July. Since then I have been paying R900+ /month for a device not yet replaced, The claim was not submitted to their insurance for 4 months. It lay untouched on the manager's desk, in spite of the fact that I went in after 2 months and she promised to call me back in 2 days, I'm still waiting.one of the employees eventually managed to send in the claim for me, and it was approved within 3 days. I paid an excess of R665 rand three weeks ago . Now I am told they don't have stock. I have been billed for about R6000.00 for no service at all and am now dealing with the consumer complaints commission,. My advice to everyone who reads this is to avoid CellC in the Galleria Mall in Amanzimtoti. It's highway ******* and I am not letting them get away with it,