EN
Ernie N
1 reviews | Active since Jul 2018
22 Mar 2022, 14:51
Absolutely shocking service and lack of communication!
Absolutely shocking service and lack of communication! To move next door, in the same complex, seems impossible.
Agents on the phone say they can't process my move order because the admin department can't verify my address, after I've sent them all the docs. They say they can't call the admin department, they only work on email. Yet they are not responding to my email.
I've called multiple times. Manager says "I will call you back at 13:00" but never calls back. So basically lying.
RE: CF224383
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
22 Mar 2022, 14:59Hi Ernie
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had.
Our team will be in touch to provide assistance.
Regards
^MP
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had.
Our team will be in touch to provide assistance.
Regards
^MP
Cell C's reply22 Mar 2022, 14:59
Official
Hi Ernie
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had.
Our team will be in touch to provide assistance.
Regards
^MP
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had.
Our team will be in touch to provide assistance.
Regards
^MP
EN
Ernie N's updateReviewer Update
22 Mar 2022, 15:05That reply does not help. I need someone to actually call me to offer help
EN
Ernie N's update22 Mar 2022, 15:05
Reviewer Update
That reply does not help. I need someone to actually call me to offer help
Cell C's replyOfficial
22 Mar 2022, 15:26You will be contacted directed, and assisted.
^MP
^MP
Cell C's reply22 Mar 2022, 15:26
Official
You will be contacted directed, and assisted.
^MP
^MP
EN
Ernie N's updateReviewer Update
24 Mar 2022, 09:13An update: it's two days later, I still don't have internet, despite the fact that I'm paying for it. You are conveniently using cell c customer service VS cell c admin department VS vumatel as 3 separate parties to avoid taking any accountability. The one keeps saying it’s the other’s fault, and no one wants to commit to fixing this mess. It's a basic process to move my internet from one house to another, but you are not communicating on why it's not done. Meanwhile I’m paying for internet that I don’t have access to. Nomfundu, the supervisor in customer support, basically told me direct: "I will send a note to our admin department or Vumatel, but I cannot take responsibility for them doing their job." This is the worst customer experience I have ever had, and I am strongly considering activating with an alternative provider, but not before I've had the media pick up on this story to expose how Cell C/Vumatel are deliberating setting up their customer communication channels in a way that conveniently makes it impossible to take accountability when their service is broken.
EN
Ernie N's update24 Mar 2022, 09:13
Reviewer Update
An update: it's two days later, I still don't have internet, despite the fact that I'm paying for it. You are conveniently using cell c customer service VS cell c admin department VS vumatel as 3 separate parties to avoid taking any accountability. The one keeps saying it’s the other’s fault, and no one wants to commit to fixing this mess. It's a basic process to move my internet from one house to another, but you are not communicating on why it's not done. Meanwhile I’m paying for internet that I don’t have access to. Nomfundu, the supervisor in customer support, basically told me direct: "I will send a note to our admin department or Vumatel, but I cannot take responsibility for them doing their job." This is the worst customer experience I have ever had, and I am strongly considering activating with an alternative provider, but not before I've had the media pick up on this story to expose how Cell C/Vumatel are deliberating setting up their customer communication channels in a way that conveniently makes it impossible to take accountability when their service is broken.
EN
Ernie N's updateReviewer Update
24 Mar 2022, 09:13 Ticket # [CF000904] // Re: Ticket # [CF224383]
EN
Ernie N's update24 Mar 2022, 09:13
Reviewer Update
Ticket # [CF000904] // Re: Ticket # [CF224383]