MB
Mathew B

1 reviews | Active since Jan 2018

20 Dec 2018, 19:40

Absolutely **** and useless service!!,

I have sent numerous emails and numerous phone calls and my issue is still not resolved.

I have moved and have asked what the process is to get this happen. I've had to resort to Facebook to actually get a response, after one useless consultant to the next I've asked for a manager to contact me, this has been 4 days ago and I AM STILL WAITING!!

I hace gotten to a point where I have now asked for the process to cancel their useless service. I get phoned by Vuma the infrastructure for my new area's fibre infrastructure stating that Cell C fibre has logged an installation request for my OLD address.... This is NOT WHAT I HAVE ASKED FOR!!!

Then I get told that I still have to pay to cancel the service even though they have been ABSOLUTELY USELESS AND ****!!

0
Replies (1)
Cell C
Cell C's reply21 Dec 2018, 07:49
Official
Good morning Mathew

As per feedback from our Facebook team, a request has been sent to the manager. Do expect communication.

We apologize for the poor service.

Regards
Cell C | PN