Absolutely Ridiculous "Customer Care"

<p>I took out a contract with Cell C at the beginning of the year for a Samsung Galaxy Note 5. At the time, Cell C was running a premotion that you get 3G data every month from Feb until June. In June I received a bill of R1003.00 (even though my monthly installment varies between R550.00 and R600.00). When I first queried the bill, the consultant from Customer Care told me...and I quote: "My sincerest apology, but I do not know why the bill is incorrect". There after she informed me that she will log a query and I will receive a call within the next 2 businness days. After same amount of time, I didn't receive a call and called Customer Care (on the 29th of June) again only to find out that Cell C did not discount my bill for the 3G data even though they shoul've since it was part of the promotion. After all this I called the migration office to make a simple change to my contract, when they ever so arrogantly informed me that the cannot change my contract as my account is in arrears! WRONGFULLY SO! Called Cell C again on the 4th of July, and spoke to Eugene who again "sincerely apologized" for the inconvenience and then informed me that a query was never actually logged!!!!!!!!!!!!! Yet again he guaranteed that the matter will be resolved within 2 working days. Called TODAY AGAIN only to find out from Melissa at the Trade Help Desk that they awaiting some sort of feedback and she will escalate the matter (helps me much since I was promised this from the beginning). Meanwhile, my services has been cut because Cell C is ****** ***********. No wander people are putting up banners on builings about this Network Provider! Someone please sort this **** out!</p>