Absolutely poor service

I phoned on Monday 22 June 2020 for an upgrade/renewal Service was prompt and to the point, and I was informed my phone will be delivered within a week Today is 7 days later, week-days, and I am still waiting Phoned yesterday to inquire, had to phone twice and select different options before I eventually reached someone to assist I was given this lame 'Covid 19' excuse why my phone has not been dispatched and/or delivered I asked to speak to a supervisor just to be told 'They are in a meeting' I requested call-back soonest they are done, and needless to say this never happened Phone this morning, again had to use a few different options to get to a consultant, and again I was told to 'please hold' and then the line went dead

This is pathetic and unprofessional, the poorest service ever received from a call-center

I think I should just cancel my line and move to another service provider, although they all seem to be equally ***********......