Absolutely Poor Customer Service!!!!! Cell C doesn't even deserve 1 star.

The service from Cell C is absolutely pathetic.

I requested that my accounts be combined but the *********** people in the finance department failed to carry over my credit balance from one account to the other. I then logged a call and requested a refund on 6th September. I was told that the refund would take 3-7 working days. I still do not have my refund!!!!! All I get is new cases being logged and emails apologizing. I am now being told that I will only get my refund next Wednesday. I called again and spoke to a manager and was asked to send through a bank statement. This was the first time someone had requested this document from me which just goes to show that the call centre staff are not properly trained.

Cell C is very quick to debit customers accounts, but fail to refund customers on time. I have never been more frustrated with a service provider in my life!!!!!! I made the biggest mistake of upgrading but when I tried to cancel my contract because my upgrade took almost 4 months, i was sent to 8 different people and none of them could help me. Pathetic service!!!!

Staff training and hiring the right people with the right skills is what is desperately needed at Cell C!!!