ML
Michael L
1 reviews | Active since Jan 2017
29 Apr 2019, 10:12
Absolutely PATHETIC service
I app**** online for a contract. After the application was submitted, I received and email that the application has been referred due to some documentation required (which is fine).
I hear nothing from them, and the next thing I get an email with the T&Cs attached to it. I emailed customer care, but still awaiting a reply. I mentioned that I am abroad and can only be reached via email. The next thing, I get a SMS from the courier company saying that they tried to deliver the SIM card. So how can I qualify without any RICA documents?
I tried calling the call center, and I have been on hold for 65 min (while I am typing this)
This is the worst customer service I have ever seen in my life.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
30 Apr 2019, 07:12Noted. We will be in touch.
Regards
DA
Regards
DA
Cell C's reply30 Apr 2019, 07:12
Official
Noted. We will be in touch.
Regards
DA
Regards
DA
ML
Michael L's updateReviewer Update
03 May 2019, 19:04I received an email on 30/04. I rep**** immediately and gave all my contact details. So far I have had no reply to my email.
Please cancel my application. I will never deal with Cell C again.
ML
Michael L's update03 May 2019, 19:04
Reviewer Update
I received an email on 30/04. I rep**** immediately and gave all my contact details. So far I have had no reply to my email.
Please cancel my application. I will never deal with Cell C again.
ML
Michael L's updateReviewer Update
29 May 2019, 18:30And yet, the saga does not end. On 10 May, I received an email from Theodorah Molotsi inquiring, and I quote...
" Kindly advise if you want us to proceed with your order cancellation or if you want us to proceed with the order as I have just been informed that the sim card is out for delivery."
This order was processed without any verification of my identify. I rep**** immediately and requested to Cell C to cancel everything.
I just checked my ban statement and an amount was debited from my account. This amount was debited ********ly and constitutes *****. I will therefore proceed with laying a ******** charge against Cell C.
" Kindly advise if you want us to proceed with your order cancellation or if you want us to proceed with the order as I have just been informed that the sim card is out for delivery."
This order was processed without any verification of my identify. I rep**** immediately and requested to Cell C to cancel everything.
I just checked my ban statement and an amount was debited from my account. This amount was debited ********ly and constitutes *****. I will therefore proceed with laying a ******** charge against Cell C.
ML
Michael L's update29 May 2019, 18:30
Reviewer Update
And yet, the saga does not end. On 10 May, I received an email from Theodorah Molotsi inquiring, and I quote...
" Kindly advise if you want us to proceed with your order cancellation or if you want us to proceed with the order as I have just been informed that the sim card is out for delivery."
This order was processed without any verification of my identify. I rep**** immediately and requested to Cell C to cancel everything.
I just checked my ban statement and an amount was debited from my account. This amount was debited ********ly and constitutes *****. I will therefore proceed with laying a ******** charge against Cell C.
" Kindly advise if you want us to proceed with your order cancellation or if you want us to proceed with the order as I have just been informed that the sim card is out for delivery."
This order was processed without any verification of my identify. I rep**** immediately and requested to Cell C to cancel everything.
I just checked my ban statement and an amount was debited from my account. This amount was debited ********ly and constitutes *****. I will therefore proceed with laying a ******** charge against Cell C.
ML
Michael L's updateReviewer Update
06 Jun 2019, 09:30This issue is still not resolved, and I just received an invoice for R537 for June. I have sent 3 emails to ***, but like everything else, it goes unanswered.
The worst in the world.
The worst in the world.
ML
Michael L's update06 Jun 2019, 09:30
Reviewer Update
This issue is still not resolved, and I just received an invoice for R537 for June. I have sent 3 emails to ***, but like everything else, it goes unanswered.
The worst in the world.
The worst in the world.