Absolutely pathetic

On the 29th of November I paid and ordered for a prepaid month to month simcard. Package was a smartdata 10gb plus 10gb package. I bought it for my 74 year old mother to use it for her Facebook and tiktok etc. On the cell c website it states delivery "48 hours in gauteng and 72 hours outside gauteng". Following friday I still waited for my delivery and contacted cellc customer service. 1. Customer service dont know about a 10gig smartdata package. 2. They cannot use my order number to follow up on the order. 3. I need to speak to the folow up department.

Follow up department: 1. No record of purchase 2. We (cellc) cant trace order numbers on our system. 3. You need to speak to sales department

Sales Department: 1. We cannot assist because there is no record of an application 2. If you already paid, then you need to speak to follow up department 3. No record of payment.

After several days of the same merry go round with the departments I eventually emailed their customer services with screen shots of payment, package information as well as order number. 3 days later i received a case number and as per the email i contacted customer services with my case number. 1. Case number does not exist on the system 2. For delivery enquiries please contact our follow up department 3. No record of case number, payment, order or any previous phone calls regarding this matter on the system. 4. Are you sure it wasn't for a beyond package because we dont have a smartdata package.

This was for a smartdata 10gb +10gb package on order number O*** for the amount of R149 per month (paid in advance). Payment to the amount of R158.93 paid on the 29th of November which included pro-rata fees. With last case number being case number ***.

Over 2 weeks later and cellc still hasnt delivered and are not interested in finding my paid simcard. To them it is easier to just shift me over to the next department and make it someone elses problem.

I have subsequently ordered a simcard from another service provider with a 5 to 7 day (not a 48 or 72 hour promise like cellc) delivery period and glad to say that I was able to install my mothers simcard before I went on holiday and she is happy with her Christmas present. I even had time to RICA the simcard before I left. This other simcard I ordered and paid for, also online purchase, on the 13th of December and received it on the 15th with no hassles or problems.

Cellc simcard with package is still missing 19days later. Been waiting for the manager to phone me since day 8. Maybe he or she got lost with my payment and my simcard. Who knows.........