Absolutely No Service and tired of the run around

My Z3 which is 6 months old suddenly stopped working. It was taken to the Cell C Shallcross store. Sizwe told me it will take 7 working days, to which later on he denied saying that and changed it to 21 working days. At first we got a few sms updating us on the progress and then it came to a complete stop. I'm guessing Cell C staff do not believe in working during the festive season. Ever since i have been given the run around. I am making all the calls as their staff don't believe in keeping us updated. I've been told that there is no stock of the Z3 and they are awaiting stock in order to replace me, so what happens to me in the meantime. I am paying for a contract that I cannot use. I was also told that the Z3 is discontinued so am i ever going to get another handset. I am disappointed with their lack of service. They knew that the phone needed to be replaced but they didn't do anything about it and here i am left without a phone. It is a simple replacement and yet they have to make it so complicated because no one wants to go the extra mile to help a customer, its too much of an effort!!! That is Cell C Customer Service for you, there is NO SERVICE. REF: CLC ***