ABSOLUTELY no response...DISGUSTING service (or lack thereof)
I have logged 3 different calls over the last 2 weeks and have, to date not received anything.
The reference numbers are: ********** 289 CF046 ********** 202142
I have dealt with: Chantelle Precious Phillip Louw Favourite Pauline Sijabulile Nkosinami
They have all promised me to escalate my issue, but I am still waiting for a simple letter.
I requested for my fibre line to be cancelled in September last year, Lybon never did it and when I pestered him he eventually did it in October, which meant that I would have to pay the first month’s subscription, which I returned when it was debited (I do not see why I should pay for something that resulted from Cell C’s incompetence. I then paid the outstanding cancellation fee, which has reflected in Cell C’s account since Wednesday last week. Not It seems absolutely impossible to get these letters, eventhough you have my money already!!!!!!!!!!!
I want this letter tomorrow by mid-day.
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
