1 reviews | Active since Jun 2016

28 Feb 2019, 17:18

ABSOLUTELY no response...DISGUSTING service (or lack thereof)

I have logged 3 different calls over the last 2 weeks and have, to date not received anything.

The reference numbers are: ********** 289 CF046 ********** 202142

I have dealt with: Chantelle Precious Phillip Louw Favourite Pauline Sijabulile Nkosinami

They have all promised me to escalate my issue, but I am still waiting for a simple letter.

I requested for my fibre line to be cancelled in September last year, Lybon never did it and when I pestered him he eventually did it in October, which meant that I would have to pay the first month’s subscription, which I returned when it was debited (I do not see why I should pay for something that resulted from Cell C’s incompetence. I then paid the outstanding cancellation fee, which has reflected in Cell C’s account since Wednesday last week. Not It seems absolutely impossible to get these letters, eventhough you have my money already!!!!!!!!!!!

I want this letter tomorrow by mid-day.

0
Replies (3)
Cell C
Cell C's reply01 Mar 2019, 07:57
Official
Good morning Tarryn

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist. 

Do expect communication. 

Regards       
Cell C | PN 



's update01 Mar 2019, 13:58
Reviewer Update
i have not received any information and I have definintely not been contacted. It is in now 13h57, I want my letter by 15h00 or I am taking this complaint to ICASA and your CEO!!! I am absolutely irate that something so flippen simple is such a big issue!!!!!!! Just give me my damn letter!!!!!!!!!!!!!!!!
's update04 Mar 2019, 11:12
Reviewer Update
My husband had to go to your offices in Waterfall Campus and demand to speak to a manager in order to get this issue resolved. Your call centre agents are absolutely not responsive, your processes are definitely not customer centric and your overall customer service is non existent.