Absolutely NO CUSTOMER SERVICE

<p>I am STILL waiting for a resolution and the promised call back to my case logged 11 days ago.</p> <p> </p> <p>It started on 16 July around 1700 where I called into the call centre to find out why I was being charged a HUGE amount extra on my June and July billing. Firstly I have not received statements from cell c in 3 months. But I wasn't worried as I have a R99 smart data contract that I get billed for monthly. Why would I need a statement.?</p> <p>But if I had received the statement I would have seen the *****ing of funds from my bank account. I was promised a 2 day turnaround. 9 days later I HAD to call in to customer care and repeat my situation. I spoke to Lungile this time and she was pretty helpful. She called me back to say Escalations department would contact me and she even followed up that they had called. The person at escalations was Emily and she called me back but was so abrupt and non empathetic and not willing to listen to the customer - the first rule in customer service.</p> <p> </p> <p> And all she said was she had listened to the voice recording and what was advised to me regarding terms and conditions, and basically it was "sorry for you" - I as a customer am at fault. I asked to hear the recording for myself and Emily said she can't help. I must go to a store nearest to me to listen to the recording. I wasted 2 hours of my Wednesday afternoon waiting in the store to be told they can't recall these recordings as head office has them on record and not the stores. Sorry for me once again!!!!.</p> <p> </p> <p>I called on Thursday and spoke to Precious (who promised to follow up and never did). She advised me that Emily would call me back and yet I am not surprised I have not heard back from anyone at CELL C. You are very quick to whip money out my account though!!. Service with Cell C is non existant. Let me share with you. This is my last contract with Cell C. I have moved all my contracts awaty from Cell C and I can't wait till I can move this one. Let me advise how Vodacom helped my son out yesterday. We recharged his phone with 30mb the night before. By 8am the next morning at school it had run out (no he wasn't downloading or viewing the web as he needed it for Uber in the afternoon) . We called customer service and the vodacom consultant said, she could see the data was used by background programs and she guided us how to restrict the programs. You know what she then did? She REFUNDED us the money spent on the 30mbs (even though they had been used). She was willing to assist and help out. Now THAT IS CUSTOMER SERVICE. I will recommend Vodacom to anyone. So I hope that I do get a reply to this. and I hope it is from someone who wants to assist customers and not brush them off as I have expereienced over the last 11 days from Cell C. </p> <p>Regards</p> <p>Beyond Irratated</p>