Absolutely horrible service

<p>I had 3 contracts with Cell C. One for myself and one for each of my 2 children. My own cortract was due for an upgrade and I got a WI-FI router. This was done on 17 of march. I could get ANY signal and phoned comstomer care. I was instructed to move around the house but no signal. I was told that they will get someone to contact me to sort this problem out. After 2 weeks I still haven't heard anyting and phoned again. I was told that there is NO Cell C tower in my area and that a tower is going to be planted, They can't tell me where or when it will be activated. I asked if I will be lyable to pay me contract seeing that I can't use it and I was informed that even if it takes 3 months I still have to pay.</p> <p>As this seems a bit unfair I wanted to know if I can cancel the upgrade and was informed that I can take the router back to the store where I got it which I did.</p> <p>I did everything to cancel signed all the necessary documents and I waited for them to cancel the upgrade so that I can get a NEW contract but with a different device.</p> <p>Great was my surprise when my debit order went through and I had to pay the FULL amount of the contract. Phoned again and was informed that the contract will not be able to be canceled.</p> <p> At this point I started to get REALLY upset. I was told that I need to go BACK to the store and get the router. They will send me a technician to see if I really don’t have signal. Went BACK to the store. The phoned and nothing has been done about my problem. This was on 19 May. I started again with signing documents. Stood there in the store for 2 hours waiting to hear from head office. Sending emails back and forth. Calling to find out if they did receive the mail. Sending the mail again and again. Eventually it was done and they agreed to cancel the upgrade.</p> <p>My debit order went through AGAIN I reversed it and paid cash for the other 2 contracts. The other contracts were disconnected and I had to phone and find out what is going on. I was informed that they don’t know why as there is a credit on my account and the phones were reconnected. In July, the phones were disconnected AGAIN and I had to phone AGAIN and explain my story to 3 different people repeatedly! Every time they will come back to me and sort it out. No one phoned. I had to phone back. Eventually someone came back to me and told me that there was an amount of R400 outstanding for data being used while I had the router. This seemed strange as I could never use the router because of the bad signal. I wanted to know how could I have a credit and suddenly, I am in arrears. They were going to investigate and come back to me to. I am still waiting. I still pay the other 2 contracts as they are still in use but Cell C keeps disconnecting them because of the alleged outstanding amount on the other contract. They took 2 different amounts in July. One for R200 and one for R500. I went to reverse them. Went to the Cell C shop and explained the WHOLE story from the 17 of March 2017 up to now 29 July 2017. The friendly guy at Cell C went into my account told me he doesn’t see any outstanding amount. He phoned head office. The told him that there is NO outstanding amount. This was best news ever!! Thought everything is sorted now and I can relax.</p> <p>But that joy was short-lived because the other 2 phones got disconnected AGAIN!!!!</p> <p>I phoned AGAIN. And was informed there is an outstanding amount on canceled contract. So now I ask you: WHEN AM I ALLOWED TO TOTALLY LOSE IT!! WHEN AND HOW WILL I GET HELP!</p> <p>I AM BEYOND FED UP!!</p>